Northern Australia Infrastructure Facility

Crafted by

Koben Digital

Government

Clarity, performance and control - rebuilt with intent

NAIF’s website had become difficult to navigate and harder to manage. Critical pages were buried. Performance was inconsistent. The platform no longer reflected the authority of a federal financing body operating at national scale.

We started with UI/UX workshops across departments to expose where journeys were breaking down. Behaviour data from Hotjar and Google Analytics informed a restructured information architecture. A content gap and backlink audit ensured visibility wasn’t lost in migration. The rebuild on Umbraco strengthened security, improved governance, and returned publishing control to the internal team.

One insight stood out: the project map was heavily used but underperforming. We rebuilt it using Mapbox, delivering a modern, interactive module aligned to NAIF’s brand and user needs.

The shift was measurable.

Mobile Lighthouse performance increased 45%.
Engagement time improved 18%.
Pages per session rose 33%.

NAIF now operates on a faster, clearer and more resilient platform - built to support its mandate, not constrain it.

Services provided

Working with Koben on the new NAIF website was a very positive experience. Koben's technical expertise and collaborative approach ensured a smooth process from start to finish. Koben delivered a new website with upgrades to our website security, infrastructure, applied a modern design, improved functionality, and performance. The new Umbraco CMS is easy to use and provides us with the flexibility to create customised content.

Cathie McBean, Chief Strategic Policy & Engagement Officer - NAIF

+45%

Mobile Lighthouse performance

+18%

Improvements in engagement time

+33%

pages per session