The City of Canning’s website was running on an unsupported Kentico platform and struggling to keep up with community expectations. Residents relied on the site to access council services, documents, and payments, but the experience was fragmented and increasingly difficult to manage. With thousands of content items and multiple enterprise systems in play, the City needed a modern platform that could support accessibility, usability, and long-term growth.
Koben Digital partnered with the City to rebuild the platform around how residents actually use council services. UX research reshaped the information architecture and navigation, while a mobile-first design ensured the site met WCAG 2.1 accessibility standards. The new platform was built on Umbraco and hosted on Microsoft Azure, providing a secure and scalable foundation for council services.
Behind the scenes, the website now connects directly with the City’s TechnologyOne ERP and enterprise document management systems. Residents can access applications, council documents, and payments through clearer pathways, while federated search allows users to find information across the website and internal knowledge systems in one place.
The result is a faster, accessible platform that makes council services easier to navigate while reducing operational complexity for staff. Modular page components allow teams to publish content quickly without breaking brand guidelines, while custom tools like the My Neighbourhood address search and digital voucher system give residents direct access to location-specific services.
